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Program Coordinator
Volunteers of America Chesapeake & Carolinas in Whiteville, North Carolina
Date Posted 01/04/2023
Nonprofit-Program Management
Employment Type Fulltime
Application Deadline Open until filled

Program Coordinator

Full Job Description

Group: Behavioral Health Programs

Department: Healthy Opportunities Program (HOP, NC)

Region: Whiteville, NC

Location: Columbus County and surrounding area

Classification: Exempt

Status: Full Time

Reports to: Vice-President, Carolinas Region

Supervises: N/A

Travel Requirement: Telework Capacity and travel in the NC Region, as needed.


Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America one of the nations largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged to go wherever we are needed, and do whatever comes to hand. Their declaration continues to guide Volunteers of America's impact on Helping Americas most vulnerable.

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts, we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.


As the key Human Services Organization (HSO), VOACC will provide housing navigation support and sustaining services in Bladen, Pender, and Columbus counties in NC. The Program Coordinator is responsible to oversee the success of the program and to ensure that the case manager and peer support specialist are delivering the following services: inspection for housing safety and quality, housing move in support, essential utility set up, one-time payment for security deposit and first months rent, as well as short term post hospitalization housing. May also be responsible to carry a caseload at times and deliver these services.


  • Supervise overall Healthy Opportunities Program/staff per the HSO Manual
  • Participate in readiness reviews for program start up
  • Use of NCCare360 for Pilot Service Referrals, Invoicing, and Reporting
  • Report service delivery and related outcomes
  • Invoice for delivered authorized pilot services through NCCares 360 (training will be provided)
    • Note: this must be accurate with supporting documentation and within the required timeframes per the Network Leads HSO Manual, Department Protocols, as well as maintained by all privacy and security requirements.
  • Support identification and enrollment of pilot eligible individuals
  • Participate in pilot related training and technical assistance efforts
  • Participate in pilot convenings
  • Participate in pilot quality improvement, program evaluation, and program integrity
  • Participate in pilot related reporting and evaluation
  • Other duties as assigned


  • Program participants are provided timely and effective assistance in the evaluation of their immediate and long-term housing needs.
  • Accurate and timely data collection provides current status of program participant progress.
  • Pilot Program provides needed feedback to contribute to the evaluation and efficacy of the pilot model design and its implementation.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


I have read the job description and understand accept the terms of employment with Volunteers of America Chesapeake and Carolinas

PRINT NAME _______________________________________ DATE: ______________

SIGNATURE ________________________________________ DATE: ______________


  • A Bachelors degree in a Human Services or related field; a Masters degree is preferred

  • Experience required in communication, peer support, care coordination, case management, motivational interviewing, advocacy, and have social service connections where applicable.

  • Familiarity with the Housing First model, housing/homeless is desired.


The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.

  • The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment.

  • Operating office equipment requiring continuous or repetitive hand/arm movements.

  • The ability to remain in a sitting position for extended periods of time.

Job Snapshot

Employee Type



Whiteville, NC

Job Type

Nonprofit - Social Services


Not Specified

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